Senior Product Designer,
Baker, Korean Learner

I have 7 years of experience leading end-to-end design projects, specializing in B2B2C solutions in complex industries. At Loyal, I designed 0-to-1 healthcare products, supporting growth from Pre-Series A to Series B.

I hold a Master's in Interaction Design from Carnegie Mellon and previously worked as a UX Designer at Deloitte and Globant.

SELECTED WORK

B2B Web App | Healthcare | 2023

B2B Web App | Healthcare | 2020-2021

Exemplifying Design Leadership

I believe in the Shine Theory and Design being a team sport.

I constantly strive to streamline processes and promote a culture built on respect, curiosity, support, and a shared passion for solving the right problems.

View Contributions & Initiatives

DESIGN LEADERSHIP

B2C Android & iOS | Telecom | 2019-2020

Patient Engagement Platform (coming soon)

B2B Web App | Healthcare | 2022-2023

Kind Words

  • Nisch Buchanan, Director of Product Design

    "Bhakti is a brilliant designer. She is, without a doubt, one of the most talented designers I’ve ever worked with. Her super power is being able to solve highly complex problems with intuitive and elegant UX design. She quickly becomes a subject matter expert and builds a deep understanding of the problem space. She maintains a laser focus on the user and their needs. She is a fantastic partner to Product and Engineering and nurtures strong cross functional relationships. I’ve seen engineers light up with excitement at design reviews, so excited to build her vision.

    She is great at incorporating engineering feedback to avoid scope creep and unnecessary complexity. As the lead designer on Loyal’s biggest product, Bhakti has been instrumental in building an exceptional product and a delightful user experience. All in all, Bhakti is incredibly talented, thoughtful, humble and collaborative. She would be a terrific asset to any team that is lucky enough to have her!"

  • Abhi Sharma, Chief Product Officer

    "If you are considering Bhakti in your organization I think you’re in incredible luck. You’ve found a truly exceptional designer, a deep product thinker and a culture builder. Bhakti will elevate your team. She’ll bring integrity to your product development and she’ll deliver so much that the rest of your team will be accountable to keep up.

    I had the chance to see Bhakti help build a 0-1 product for us - a patient-focused CRM for healthcare. She dealt with such a large range of complex issues. It was for our 3 largest customers so she frequently encountered the dynamics of customer priorities shifting and the complexity of building and gaining trust of key customer stakeholders.

    She had to learn about the challenges of compliance, PHI and other healthcare regulatory hurdles. It required technical concepts; clinical EHR data (electronic health records), data pipelining and complex SQL querying structures. And most importantly she had to prioritize the key designs that would unlock value for our business. Bhakti did this and more (I’m sure). It was a real treat getting to have her on our team. She’s an empathetic, kind, hard-working and value-delivering designer."

  • Alexa Dart, Senior Product Manager

    Bhakti and I worked very closely during our time at Loyal and I highly recommend her as a Product Designer! Her ability to conduct in-depth market research, solicit user feedback, analyze the research, and turn those learnings into actions is truly remarkable. One of Bhakti's greatest strengths is her ability to turn complex experiences into user-friendly designs that are aligned with real-world needs.

    She embodies a collaborative spirit and works seamlessly with cross-functional teams. Whether it is brainstorming, prototyping, or final implementation, Bhakti consistently brings new ideas, clarity, and structure to the design process. Any team would be lucky to have her!

  • Fengwei Han, Product Designer

    "I had the pleasure of working closely with Bhakti during our time together, and I can confidently say that she is an exceptionally talented designer. She has a remarkable ability to dive into complex problem domains and develop thoughtful, well-rounded solutions. Her deep understanding of both the problem domain and the technical details allowed her to be a strategic partner to her PM and the team, consistently delivering solutions that are feasible, enhance user experience, and drive successful business outcomes.

    When I first joined the company, Bhakti acted as my mentor, guiding me through the project she had been leading. She was patient, supportive, and her extensive knowledge of the product and its technical intricacies made the transition seamless for me. Even after we began working on different products, I continued to collaborate with Bhakti in ideation and feedback sessions. Her ability to ask insightful questions and offer constructive feedback was invaluable. I have no doubt that Bhakti will be a gem wherever she goes."

  • Rusty Tanton, Engineering Manager

    "I have worked closely with Bhakti for about two years on Loyal's CRM product, bringing it from pre-production demos through greenfield development to MVP, and finally to an established product on Loyal's roadmap. As the lead designer on the product all through that time, her contributions to the team, to the product, and to the company's future success are enormous and cannot be overstated.

    Bhakti's industry and systems knowledge is extraordinary. She understands complex system requirements as well as the developers do, which makes collaboration with her very easy. She sees paths through problems that not many people see and translates them into designs that have delighted our clients over and over again.

    I couldn't ask for a better collaborator and I hope to work with Bhakti for many years to come!"

  • Shawn Moore, Principal Engineer

    "Bhakti is one of the most talented designers I have ever worked with. She excels at breaking down complex technical concepts into elegant and intuitive user experiences for the customer.

    Bhakti consistently exceeds design expectations and actively encourages feedback from engineers, fostering a collaborative environment. Her ability to work seamlessly with all stakeholders ensures that she delivers exceptional results on any team. Bhakti's dedication, creativity, collaborative spirit, and leadership make her invaluable to any team fortunate enough to work with her."

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